Terms of Service

1. About TwoSquares

TWOSQUARES LIMITED provides digital marketing, website design, website development, SEO, PPC, paid social, analytics, technical setup, consultancy and related digital services for businesses.

Our services may be provided as one-off projects, monthly retainers, subscriptions, audits, consultancy packages, managed services, or leased website services.

2. Use of Our Website

Permission is granted to temporarily access the materials on the TwoSquares website for personal or business evaluation purposes only. This is a licence to view the materials, not a transfer of ownership.

You must not:

• Modify, copy or reproduce materials from our website without permission
• Use our materials for resale, public display or commercial exploitation
• Attempt to reverse engineer, decompile or interfere with any software, systems or functionality
• Remove copyright, trademark or proprietary notices
• Mirror, scrape or republish our website or materials without written consent
• Use our website or services for unlawful, harmful, misleading or abusive activity

3. Our Services

We may provide services including, but not limited to:

• Website design and development
• Website leasing and managed website subscriptions
• SEO consultancy and implementation
• PPC and paid media management
• Paid social advertising
• Analytics, tracking and reporting setup
• Landing pages and campaign assets
• Digital marketing consultancy
• Technical audits
• Automation, integrations and related digital support

The exact scope of any service will be defined by the relevant proposal, quotation, checkout page, subscription description, service agreement, invoice, statement of work, or written confirmation.

Anything not expressly included in writing is excluded from the service.

4. Website Lease Services

Where a client purchases or subscribes to a leased website service, the website is provided as a managed subscription service and not as a website ownership package.

Unless otherwise agreed in writing, our standard leased website subscription includes:

• Initial design and development of a small business website
• Typically 5–7 pages, unless otherwise agreed
• Hosting
• Basic security setup
• Basic technical setup
• Launch-level SEO, AEO and GEO setup
• Basic contact or enquiry functionality where agreed

The subscription gives the client the right to use the website while the subscription remains active and paid. It does not transfer ownership of the website, design, code, development work, infrastructure, systems, templates, hosting setup or related assets.

5. Website Lease Ownership

For leased website services, all rights, title and ownership remain with TWOSQUARES LIMITED unless a separate written buyout agreement is completed and paid in full.

This includes, but is not limited to:

• Website design
• Website layout
• Website code
• Development work
• Components, templates and reusable systems
• Hosting setup
• Technical configuration
• Infrastructure
• Deployment processes
• Internal systems and workflows
• Any non-client-specific assets used to build or manage the website

The client receives a licence to use the leased website while their subscription is active. The client does not receive ownership rights, transfer rights, resale rights, source code rights, hosting rights or migration rights unless agreed separately in writing.

6. Domains for Leased Websites

For leased website subscriptions, we may register a standard .co.uk or .com domain as part of the monthly or annual subscription, subject to availability.

No additional domain registration fee is charged for a standard available .co.uk or .com domain when it is included as part of the leased website subscription.

Other domain extensions, premium domains, aftermarket domains, specialist domains or higher-cost TLDs may be purchased separately at the current applicable price, plus any agreed handling or management fee.

The client may choose to provide their own domain. If the client provides their own domain, the subscription price does not change.

Where TWOSQUARES LIMITED registers, purchases or manages a domain for a leased website, that domain remains under the ownership, control and management of TWOSQUARES LIMITED unless a separate written transfer or buyout agreement is completed.

Payment for a leased website subscription does not automatically give the client ownership, transfer rights or registrar access to any domain registered or purchased by TWOSQUARES LIMITED.

If the client cancels, fails to pay, breaches these terms, or the leased website subscription ends for any reason, any domain registered or purchased by TWOSQUARES LIMITED may be retained, allowed to expire, redirected, resold, auctioned, reused, or offered to the client for purchase at a separately agreed fee.

7. Client-Supplied Domains

Where the client provides their own domain, the client remains responsible for:

• Domain ownership
• Domain renewal
• Registrar access
• DNS access
• Domain security
• Payment of domain renewal fees
• Ensuring the domain remains active and available

We are not responsible for loss of service, downtime, email disruption, DNS issues, domain expiry or domain loss caused by the client, their registrar, their previous supplier or any third-party domain provider.

8. Website Buyout

A client may request to purchase a leased website outright.

Any buyout is subject to our agreement and must be confirmed in writing. We are not required to offer a buyout unless we choose to do so.

A buyout may include some or all of the following, depending on the written agreement:

• Website files or code
• Design transfer
• Domain transfer
• Migration support
• Hosting handover
• Documentation
• Additional technical support

Unless expressly included in the written buyout agreement, these items are excluded.

No ownership rights are transferred until the agreed buyout fee and any outstanding invoices are paid in full.

9. What Is Not Included in a Leased Website Subscription

Unless agreed separately in writing, leased website subscriptions do not include:

• Ongoing content updates
• New pages after launch
• Redesigns
• Copywriting after the initial agreed scope
• Photography or video production
• Ecommerce functionality
• Booking systems
• CRM integrations
• Advanced forms
• Advanced tracking
• Custom integrations
• Ongoing SEO
• Ongoing AEO or GEO optimisation
• PPC management
• Paid social management
• Email marketing
• Conversion rate optimisation
• Marketing strategy
• Business consultancy
• Regulatory or legal policy drafting
• Any work outside the original agreed website scope

Additional work may be quoted separately and charged at our hourly rate, day rate, package rate or project rate.

10. Changes, Revisions and Additional Work

Any service includes only the work expressly agreed in writing.

After work has started, requested changes may be treated as chargeable if they are outside the agreed scope.

We reserve the right to decide whether a request is included, chargeable, or outside the scope of the service.

Examples of chargeable work may include:

• Additional pages
• Layout changes
• Structural changes
• New features
• New integrations
• Additional tracking setup
• Copy changes
• Revisions after approval
• Redesigns
• Migration work
• Speed optimisation
• SEO work beyond the agreed scope
• Support for third-party platforms

11. Digital Marketing and Advertising Services

Where we provide SEO, PPC, paid social or digital marketing services, we will use reasonable skill and care.

However, we do not guarantee:

• Search engine rankings
• AI search visibility
• Traffic increases
• Lead volume
• Sales volume
• Revenue growth
• Advertising platform approval
• Cost per click
• Cost per lead
• Return on ad spend
• Account performance
• Algorithmic outcomes

Marketing performance depends on many factors outside our control, including competition, market conditions, budget, website quality, client offer, pricing, tracking accuracy, platform changes and customer demand.

12. Client Responsibilities

The client is responsible for:

• Providing accurate business information
• Supplying required content, images, logos and brand assets
• Ensuring they have the right to use any supplied materials
• Reviewing and approving work
• Checking website content, advertising content and published materials
• Providing timely feedback
• Ensuring their business complies with applicable laws and regulations
• Providing legal policies where required, including privacy policies, cookie policies, terms of business, disclaimers or regulatory notices
• Maintaining access to any third-party accounts they own
• Paying invoices and subscriptions on time

We are not responsible for legal, commercial or operational issues caused by inaccurate, incomplete, unlawful or unauthorised materials supplied by the client.

13. Client Content and Approvals

The client confirms that any content, images, logos, trademarks, copy, product information, claims, data or materials supplied to us are accurate, lawful and properly authorised.

Once the client approves work, the client accepts responsibility for the accuracy and suitability of that work unless the issue was caused by our negligence.

Delays in providing content, access, feedback or approvals may delay delivery timelines.

14. Payment Terms

All fees are quoted in GBP unless otherwise stated.

Payment terms will be set out in the relevant proposal, invoice, checkout page, subscription, agreement or written confirmation.

For paid services:

• Payment must be made on time
• Subscriptions renew automatically unless cancelled
• Late payments may result in suspension of services
• Failed payments may result in service interruption
• Chargebacks or disputed payments may result in immediate suspension
• The client remains responsible for all agreed fees
• VAT or applicable taxes may be added where required

We may pause, suspend or terminate work if payment is overdue.

15. Subscriptions, Cancellation and Non-Payment

For subscription services, including leased websites, the client is responsible for maintaining an active payment method.

If a payment fails, remains unpaid, is disputed, or is charged back, we may suspend access to the relevant service.

For leased websites, non-payment may result in the website being taken offline, disabled, redirected, suspended or terminated.

Cancellation, suspension or termination does not transfer ownership of any website, domain, design, code, hosting setup, infrastructure, files or related assets to the client.

Annual subscriptions are paid upfront and are non-refundable unless required by law or agreed by us in writing.

16. Refunds

Refunds are not provided for work already completed, time already spent, subscriptions already used, domain purchases, third-party costs, setup work, strategy work, consultancy, audits, digital products, or services delivered as agreed.

Any refund is at our discretion unless required by law or expressly stated in a written service agreement.

17. Third-Party Platforms and Providers

Our services may rely on third-party platforms and providers, including but not limited to:

• Hosting providers
• Domain registrars
• Payment providers
• Google
• Meta
• Microsoft
• TikTok
• LinkedIn
• Analytics platforms
• Email platforms
• CMS platforms
• Plugins, APIs and integrations
• Security and performance tools

We are not responsible for downtime, bugs, restrictions, account suspensions, rejected ads, policy changes, price changes, data loss, access issues, platform errors or service disruption caused by third parties.

The client is responsible for complying with the terms and policies of any third-party platforms used in connection with their services.

18. Access to Client Accounts

Where we require access to client accounts, the client must provide appropriate access in a timely manner.

The client should not share personal passwords where safer access methods are available, such as user roles, partner access, delegated access or admin invitations.

The client remains responsible for ownership and security of their own accounts unless otherwise agreed in writing.

We may remove our access after work ends, invoices remain unpaid, or the relationship is terminated.

19. Acceptable Use Policy

You must not use our website, services, leased websites, hosting, systems or deliverables for:

• Illegal activity
• Fraud, scams or misleading claims
• Phishing, malware or harmful software
• Spam
• Counterfeit goods
• Copyright or trademark infringement
• Adult services or explicit adult content
• Gambling or betting services without approval
• High-risk financial schemes
• Hate, harassment or abusive content
• Regulated products or services without appropriate approval
• Data harvesting or unauthorised scraping
• Any activity that may damage our reputation, systems, accounts, hosting, payment providers or third-party relationships

We may refuse, suspend or terminate services if we believe the client, website, content, business model or activity creates legal, reputational, technical, security or commercial risk.

20. Intellectual Property

All content on the TwoSquares website, including text, graphics, logos, images, layout, structure, code and software, is the property of TWOSQUARES LIMITED or its content suppliers and is protected by applicable intellectual property laws.

TwoSquares™ is a trade mark associated with TwoSquares. The UK trade mark record/application number is UK00004320627. The TwoSquares name and logo may not be used without prior written permission.

For client work, ownership depends on the type of service purchased.

Unless otherwise agreed in writing:

• The client retains ownership of materials they supply to us
• We retain ownership of our pre-existing materials, systems, templates, processes and know-how
• Leased websites remain owned by TWOSQUARES LIMITED
• Project files, source files, design files, code repositories and internal working files are not transferred unless expressly agreed
• Marketing strategy, campaign structures, technical setups and implementation methods remain our intellectual property unless otherwise agreed

21. Portfolio Use

Unless agreed otherwise in writing, we may refer to completed work, client names, logos, website screenshots, campaign examples or general project descriptions in our portfolio, proposals, case studies, marketing materials and sales conversations.

We will not knowingly disclose confidential commercial information without permission.

22. Confidentiality

Both parties agree to keep confidential information reasonably protected.

Confidential information may include business plans, login details, commercial data, advertising data, financial data, strategy documents, customer data, internal processes and non-public communications.

Confidentiality does not apply to information that is already public, independently developed, lawfully obtained from another source, or required to be disclosed by law.

23. Data Protection and Privacy

Where we process personal data, we will do so in accordance with applicable data protection laws.

The client is responsible for ensuring that their own website, business, marketing activity and customer data collection comply with applicable privacy, cookie, consent and data protection requirements.

Unless specifically agreed, we are not responsible for drafting legal privacy policies, cookie policies, consent notices or regulatory documents for the client.

24. Service Availability

We will use reasonable efforts to provide reliable services.

However, we do not guarantee that our website, hosting, leased websites, reporting systems, integrations or services will be uninterrupted, error-free or available at all times.

Downtime or disruption may occur due to maintenance, updates, third-party providers, DNS issues, security incidents, payment failure, technical faults, platform changes or events outside our control.

25. Security

We take reasonable steps to protect our systems and services.

However, no website, platform, hosting environment or digital service can be guaranteed to be completely secure.

The client is responsible for maintaining secure passwords, appropriate account permissions, internal security practices and access control for their own systems and accounts.

26. Disclaimer of Warranties

Our website, materials and services are provided on an “as is” and “as available” basis unless otherwise agreed in writing.

We make no warranties, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, performance, availability, ranking, traffic, revenue, leads or business results.

27. Limitation of Liability

To the maximum extent permitted by law, TWOSQUARES LIMITED shall not be liable for indirect, incidental, special, consequential or punitive damages, including but not limited to:

• Loss of profit
• Loss of revenue
• Loss of business
• Loss of leads
• Loss of rankings
• Loss of data
• Loss of goodwill
• Loss of opportunity
• Business interruption
• Advertising platform disruption
• Third-party provider failure

Our total liability for any claim relating to a service shall be limited to the amount paid by the client for that specific service in the three months before the claim arose.

Nothing in these terms limits liability where it would be unlawful to do so.

28. Indemnification

The client agrees to indemnify and hold harmless TWOSQUARES LIMITED, its directors, employees, contractors, suppliers and affiliates from claims, damages, losses, liabilities, costs and expenses arising from:

• The client’s use of our services
• The client’s breach of these terms
• Content or materials supplied by the client
• The client’s business activities
• The client’s breach of laws or regulations
• Claims made by the client’s customers or third parties
• Misuse of websites, advertising accounts, platforms or deliverables

29. Termination

We may suspend or terminate services immediately if:

• The client fails to pay
• The client breaches these terms
• The client uses services for prohibited activity
• The client creates legal, reputational, technical, security or commercial risk
• The client abuses our staff, systems or processes
• A third-party provider prevents us from continuing the service
• We are otherwise unable to provide the service for reasonable business reasons

Upon termination, the client’s right to use the relevant services ends immediately.

For leased websites, termination does not transfer ownership of the website, domain, design, code, hosting setup, infrastructure or related assets.

30. Changes to Services

We may modify, suspend or discontinue any aspect of our website, services, packages, subscriptions or pricing at any time.

Where changes materially affect an active paid service, we will aim to provide reasonable notice where practical.

31. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be posted on this page with the updated date. Continued use of our website or services after changes are posted means you accept the updated terms.

32. Governing Law

These terms are governed by the laws of Scotland and the United Kingdom.

Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

33. Contact Information

If you have any questions about these Terms of Service, contact us:

• Company: TWOSQUARES LIMITED
• Company number: SC877356
• Website: https://twosquares.co.uk
• Email: [email protected]
• Phone: 0330 043 7775
• Address: 89 Giles Street, Edinburgh, EH6 6BZ, United Kingdom