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Glossary Term
Analytics

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

Related Service: Strategy & Planning

Behaviour flow: how users actually navigate

Behaviour flow visualises common paths users take through your site - entry pages, next steps, and where they drop off. It’s useful for understanding whether navigation and content structure match real intent, and for spotting friction in key journeys.

What to look for

  • High drop-off points after important pages (pricing, product, booking steps).
  • Loops and “backtracking” that suggest confusion.
  • Unexpected entry pages that should be better optimised for first-time visitors.

How to act on it

  • Strengthen internal links and CTAs to guide the next best step.
  • Improve page clarity (headings, summaries, FAQs) where users hesitate.
  • Cross-check with recordings and form analytics to confirm the “why”.

More Analytics terms

Browse related definitions in the same glossary category.

Previous Term

Average Position

Next Term

Bounce

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Bounce

A single-page session with no interaction. High bounce rates can signal poor UX, irrelevant content, or slow loading times.

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