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Glossary Term
Analytics

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Related Service: Strategy & Planning

Attribution models: how credit gets assigned

An attribution model defines how conversion credit is distributed across touchpoints (ads, emails, organic visits, referrals). Different models tell different “stories” about performance - which is why the same data can produce opposite conclusions if you’re not careful.

Common models

  • Last click: gives credit to the final interaction (often overvalues brand search).
  • First click: credits discovery channels (often undervalues conversion channels).
  • Position-based: splits credit across first and last with some in the middle.
  • Data-driven: estimates incremental impact based on observed patterns (where available).

How to use attribution responsibly

  • Pair attribution with experiments (geo tests, holdouts) when stakes are high.
  • Track assisted conversions and blended ROI, not just last-click ROAS.
  • Align reporting to the business reality: margin, capacity, and payback period.

Attribution is a model, not the truth. It’s most useful when it helps you make better decisions - not when it becomes a scoreboard for channel teams.

More Analytics terms

Browse related definitions in the same glossary category.

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Average Position

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

Bounce

A single-page session with no interaction. High bounce rates can signal poor UX, irrelevant content, or slow loading times.

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