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37 Terms

Analytics Glossary

Web analytics, tracking, and data-driven marketing insights.

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Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

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Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

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Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

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Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

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Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

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Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

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Bounce

A single-page session with no interaction. High bounce rates can signal poor UX, irrelevant content, or slow loading times.

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Bounce Rate

The percentage of visitors who leave your site after viewing only one page. High bounce rates may indicate poor user experience.

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Brand Lift

An increase in brand awareness or preference after a marketing campaign, measured through surveys or search volume.

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Click Map

A visual report showing where users click most frequently on a web page.

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Click-Through Rate (CTR)

The percentage of people who click your link after seeing it in search results. Higher CTR indicates compelling titles and descriptions.

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Conversion Lag

The time between a user's first interaction and when they finally convert, often measured in days.

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Conversion Rate

The percentage of visitors who complete a desired action, such as booking a room or signing up for offers.

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Conversion Tracking

The process of measuring specific actions users take after interacting with your site or ads, often via GA4 or Tag Manager.

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Cross-Device Tracking

The ability to identify users who interact across multiple devices - e.g., mobile search, then desktop booking.

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Data Layer

A structured JavaScript object used to pass information to Google Tag Manager and analytics platforms.

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Data-Driven Attribution

An attribution model that uses machine learning to assign conversion credit across multiple touchpoints.

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Engagement Rate

A GA4 metric measuring user interactions (clicks, scrolls, conversions) during a session.

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Engagement Session

A GA4 metric describing sessions that last longer than 10 seconds, have a conversion, or involve multiple page views.

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Event Tracking

Recording user interactions such as form submissions, video plays, or link clicks for performance analysis.

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Exit Rate

The percentage of users leaving your site from a specific page. High exit rates on key pages may indicate friction.

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GA4 (Google Analytics 4)

The latest version of Google Analytics, based on event-driven tracking across web and app platforms.

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KPI (Key Performance Indicator)

A measurable value that indicates how effectively marketing goals are being achieved.

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Looker Studio

A free tool from Google that turns data into informative, easy to read, easy to share, and fully customizable dashboards and reports.

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Organic Visibility

The frequency and prominence of a website's appearance in unpaid search results.

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Position Tracking

Monitoring how specific keywords rank in search results over time.

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Referral Traffic

Visitors arriving from links on other websites rather than search engines or direct entries.

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Scroll Depth

A measure of how far users scroll down a page, used to assess engagement with long-form content.

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Seasonality

Fluctuations in search demand or booking volume based on time of year or local events.

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Session Duration

The total amount of time a user spends on a website during one visit.

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Tag Audit

Reviewing all tracking scripts and tags on a website to ensure accuracy and compliance.

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Tag Manager

Google's platform for deploying tracking codes and marketing tags without modifying site code directly.

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Time on Page

The average amount of time visitors spend viewing a specific page before navigating elsewhere.

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Tracking Pixel

A small code snippet that records when a user visits a page or completes an action, used for retargeting and measurement.

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UTM Parameters

Tracking tags added to URLs to identify the source, medium, and campaign in analytics data.

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Visibility Index

A composite score showing how visible a website is across its tracked keywords in search results.

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Zero-Party Data

Information intentionally shared by users, such as preferences or travel dates, often collected via forms or surveys.

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