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Glossary Term
Analytics

Conversion Rate

The percentage of visitors who complete a desired action, such as booking a room or signing up for offers.

Related Service: Strategy & Planning

Conversion Rate (CVR): The Efficiency Metric

Conversion rate is the percentage of visitors who complete a desired action (Conversions / Visits * 100). It is the ultimate measure of how well your website persuades users to say "yes."

Benchmarks (roughly)

  • Ecommerce: 1-3% is standard.
  • B2B Lead Gen: 2-5% is decent; 10%+ is excellent.
  • Landing Pages: High-intent landing pages can see 10-20%+.

How to improve it (CRO)

  • Reduce Friction: Fewer form fields, faster load times, guest checkout.
  • Increase Motivation: Better copy, stronger social proof, scarcity (if real).
  • Match Intent: Ensure the landing page delivers exactly what the ad promised.

More Analytics terms

Browse related definitions in the same glossary category.

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Conversion Tracking

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

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