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Glossary Term
Analytics

Conversion Lag

The time between a user's first interaction and when they finally convert, often measured in days.

Related Service: Strategy & Planning

Conversion Lag: The Time Between Click and Cash

Conversion lag (or time-to-conversion) is the delay between a user's first interaction with your ad or site and the moment they finally convert. For a t-shirt, it might be 5 minutes. For a SaaS enterprise contract, it might be 6 months.

Why it messes up your reporting

  • Attribution errors: If you spent £10,000 in January but the sales close in March, your January ROAS (Return on Ad Spend) looks terrible, and your March ROAS looks artificially high.
  • Premature pausing: You might turn off a "losing" campaign today, not realizing it generated leads that will close next week.

What to do

Always look at performance data with a "window" appropriate to your business cycle. If your average lag is 14 days, don't judge a campaign's success until at least 14 days after it ends.

More Analytics terms

Browse related definitions in the same glossary category.

Previous Term

Click-Through Rate (CTR)

Next Term

Conversion Rate

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

Need expert help with Conversion Lag?

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