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Glossary Term
Analytics

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Related Service: Strategy & Planning

Acquisition channels: what they are and how to choose

An acquisition channel is the path someone takes to discover you for the first time - organic search, Google Ads, paid social, referrals, email, partnerships, marketplaces, and more. Channels aren’t “good” or “bad” by default; they perform differently depending on your offer, margin, buying cycle, and the quality of your landing experience.

Common channel types

  • Demand capture: search (SEO/PPC) where intent already exists.
  • Demand creation: paid social, influencer, PR where you create attention and interest.
  • Owned channels: email, SMS, community - strongest ROI over time if you can retain users.

How to evaluate a channel

  • Does it reach the right audience at the right moment in the journey?
  • Can you measure outcomes reliably (leads, sales, bookings) and tie them to cost?
  • Is the channel compatible with your constraints (budget, creative capacity, lead time, compliance)?

A practical approach is to start with channels that match your current reality: capture existing demand first, then expand into creation channels once tracking, messaging, and conversion are solid.

More Analytics terms

Browse related definitions in the same glossary category.

Next Term

Acquisition Cost (CPA)

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

Bounce

A single-page session with no interaction. High bounce rates can signal poor UX, irrelevant content, or slow loading times.

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