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Glossary Term
Analytics

Engagement Rate

A GA4 metric measuring user interactions (clicks, scrolls, conversions) during a session.

Related Service: Strategy & Planning

Engagement rate: a better lens than bounce rate

Engagement rate is the percentage of sessions that meet your analytics platform’s definition of “engaged”. In GA4, for example, a session is typically engaged if it lasts longer than a threshold, has multiple pageviews, or triggers key interactions. Engagement rate can be more meaningful than bounce rate for many modern sites.

How to use it

  • Compare page types (blog vs service pages) with appropriate expectations.
  • Use it as a diagnostic signal alongside conversions and scroll depth.
  • Segment by channel/device to spot UX or intent mismatches.

High engagement is not the goal by itself - profitable outcomes are. Use engagement metrics to find where the journey breaks.

More Analytics terms

Browse related definitions in the same glossary category.

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Data-Driven Attribution

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Engagement Session

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

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