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Glossary Term
UX & CRO

Click Map

A visual representation of where users click on a website, typically shown as a heatmap overlay.

Related Service: CRO Services

Click maps: what users actually interact with

A click map visualises where users click (or tap) on a page. It helps you understand what attracts attention, what’s being ignored, and where users are clicking out of confusion (for example, clicking non-clickable elements).

Common insights

  • Primary CTAs being missed (especially on mobile).
  • Navigation or filters causing dead-ends.
  • Users clicking images/headlines expecting them to be links.

How to use click maps well

  • Segment by device - mobile patterns differ dramatically from desktop.
  • Pair with scroll maps and recordings to understand intent.
  • Turn insights into tests: CTA placement, labels, and hierarchy changes.

More UX & CRO terms

Browse related definitions in the same glossary category.

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CRO (Conversion Rate Optimisation)

A/B Testing

Comparing two versions of a web page, ad, or email to determine which performs better in conversions or engagement.

Above the Fold

The portion of a web page visible without scrolling. Critical content and CTAs should appear here for maximum visibility.

Accessibility

Designing websites so that all users, including those with disabilities, can navigate and interact easily. Also a ranking and UX consideration.

Adaptive Design

A web design approach that adjusts layouts to predefined screen sizes rather than fluidly scaling like responsive design.

Call to Action (CTA)

A prompt encouraging users to take a specific action, such as 'Book Now', 'Check Availability', or 'View Offers'.

Chatbot

Automated messaging tool used to assist users, answer questions, or guide them through booking.

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