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Glossary Term
UX & CRO

Accessibility

Designing websites so that all users, including those with disabilities, can navigate and interact easily. Also a ranking and UX consideration.

Related Service: CRO Services

Accessibility: inclusive design that improves conversion

Accessibility means designing and building websites so people with disabilities can use them - including users who rely on screen readers, keyboard navigation, captions, or higher contrast. Accessibility isn’t just compliance; it tends to improve clarity, usability, and conversion for everyone.

High-impact areas to focus on

  • Keyboard support: all interactive elements should be reachable and usable without a mouse.
  • Forms: clear labels, helpful error messages, and logical tab order reduce drop-offs.
  • Contrast & typography: readable text sizes and sufficient contrast for key UI elements.
  • Semantics: correct heading structure and ARIA only where necessary.

How to spot issues quickly

  • Try navigating key pages with only a keyboard (Tab, Shift+Tab, Enter, Esc).
  • Run automated checks (Lighthouse/WAVE) then manually validate the main journeys.
  • Check the mobile experience: small tap targets and sticky elements often break usability.

Improving accessibility usually improves content structure and usability - the same changes that typically improve engagement and organic performance.

More UX & CRO terms

Browse related definitions in the same glossary category.

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Above the Fold

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Adaptive Design

A/B Testing

Comparing two versions of a web page, ad, or email to determine which performs better in conversions or engagement.

Above the Fold

The portion of a web page visible without scrolling. Critical content and CTAs should appear here for maximum visibility.

Adaptive Design

A web design approach that adjusts layouts to predefined screen sizes rather than fluidly scaling like responsive design.

Call to Action (CTA)

A prompt encouraging users to take a specific action, such as 'Book Now', 'Check Availability', or 'View Offers'.

Chatbot

Automated messaging tool used to assist users, answer questions, or guide them through booking.

Click Map

A visual representation of where users click on a website, typically shown as a heatmap overlay.

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