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21 Terms

UX & CRO Glossary

User experience optimization and conversion rate optimization strategies.

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A/B Testing

Comparing two versions of a web page, ad, or email to determine which performs better in conversions or engagement.

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Above the Fold

The portion of a web page visible without scrolling. Critical content and CTAs should appear here for maximum visibility.

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Accessibility

Designing websites so that all users, including those with disabilities, can navigate and interact easily. Also a ranking and UX consideration.

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Adaptive Design

A web design approach that adjusts layouts to predefined screen sizes rather than fluidly scaling like responsive design.

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Call to Action (CTA)

A prompt encouraging users to take a specific action, such as 'Book Now', 'Check Availability', or 'View Offers'.

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Chatbot

Automated messaging tool used to assist users, answer questions, or guide them through booking.

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Click Map

A visual representation of where users click on a website, typically shown as a heatmap overlay.

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CRO (Conversion Rate Optimisation)

Improving website elements to increase the likelihood of visitors completing desired actions such as bookings or enquiries.

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Destination Page

The landing page where visitors arrive after clicking an ad or link - typically optimised for conversions.

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Exit Intent

Technology that detects when a user is about to leave a page, often triggering a pop-up or offer.

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Heatmap

A visual representation of where users click or scroll on a page, used to identify engagement patterns.

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Hero Section

The top section of a webpage, usually with a large image or video and a clear headline or CTA.

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Interstitial

A full-screen pop-up that appears before users reach a page. Excessive use can harm UX and SEO.

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Landing Page

A standalone page created for a specific marketing campaign or offer, focused on conversions.

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Parallax Scrolling

A design technique where background elements move slower than foreground content, creating a depth effect.

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Predictive Search

Search functionality that suggests results as users type, improving UX and conversion potential.

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Responsive Design

Web design technique ensuring that content automatically adapts to any screen size or orientation.

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Session Replay

Visual reproduction of a user's interactions on a website, used to analyze behavior and identify friction points.

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Social Proof

Psychological phenomenon where people copy the actions of others in an attempt to undertake behavior in a given situation. Reviews and testimonials are digital forms of social proof.

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User Experience (UX)

The overall experience a visitor has when interacting with your website - design, navigation, content clarity, and ease of use.

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Web Accessibility Initiative (WAI)

A W3C project defining global standards for accessible websites, including the WCAG guidelines.

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