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Glossary Term
UX & CRO

Interstitial

A full-screen pop-up that appears before users reach a page. Excessive use can harm UX and SEO.

Related Service: CRO Services

Interstitials: when overlays hurt UX (and SEO)

An interstitial is a page overlay (often a popup) that blocks content. Interstitials can be useful for consent, age gates, or critical announcements - but intrusive interstitials harm mobile UX and can reduce conversions and organic performance.

When interstitials are acceptable

  • Cookie consent and privacy compliance
  • Legal requirements (age verification, region restrictions)
  • Small banners that don’t block the main content

Best practices

  • Make them easy to dismiss and avoid covering most of the viewport on mobile.
  • Don’t trigger immediately on entry; use intent-based triggers where possible.
  • Measure impact on conversion rate and engagement, not just capture rate.

More UX & CRO terms

Browse related definitions in the same glossary category.

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Landing Page

A/B Testing

Comparing two versions of a web page, ad, or email to determine which performs better in conversions or engagement.

Above the Fold

The portion of a web page visible without scrolling. Critical content and CTAs should appear here for maximum visibility.

Accessibility

Designing websites so that all users, including those with disabilities, can navigate and interact easily. Also a ranking and UX consideration.

Adaptive Design

A web design approach that adjusts layouts to predefined screen sizes rather than fluidly scaling like responsive design.

Call to Action (CTA)

A prompt encouraging users to take a specific action, such as 'Book Now', 'Check Availability', or 'View Offers'.

Chatbot

Automated messaging tool used to assist users, answer questions, or guide them through booking.

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