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Glossary Term
UX & CRO

Web Accessibility Initiative (WAI)

A W3C project defining global standards for accessible websites, including the WCAG guidelines.

Related Service: CRO Services

WAI: standards for accessible web experiences

The Web Accessibility Initiative (WAI) is a W3C initiative that develops standards and guidance for making the web accessible. It’s closely associated with WCAG (Web Content Accessibility Guidelines). For businesses, WAI/WCAG guidance helps reduce legal risk and improves usability for everyone.

Why it matters

  • Improves UX and conversion (clearer forms, better navigation).
  • Supports inclusive design and compliance needs.
  • Often aligns with SEO best practices (semantic structure).

More UX & CRO terms

Browse related definitions in the same glossary category.

Previous Term

User Experience (UX)

A/B Testing

Comparing two versions of a web page, ad, or email to determine which performs better in conversions or engagement.

Above the Fold

The portion of a web page visible without scrolling. Critical content and CTAs should appear here for maximum visibility.

Accessibility

Designing websites so that all users, including those with disabilities, can navigate and interact easily. Also a ranking and UX consideration.

Adaptive Design

A web design approach that adjusts layouts to predefined screen sizes rather than fluidly scaling like responsive design.

Call to Action (CTA)

A prompt encouraging users to take a specific action, such as 'Book Now', 'Check Availability', or 'View Offers'.

Chatbot

Automated messaging tool used to assist users, answer questions, or guide them through booking.

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