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Glossary Term
UX & CRO

Exit Intent

Technology that detects when a user is about to leave a page, often triggering a pop-up or offer.

Related Service: CRO Services

Exit Intent: One Last Chance

Exit intent technology detects when a user is about to leave your website (usually by tracking mouse movement towards the "close" or "back" button) and triggers a popup or message.

Best practices

  • Don't be annoying: Offer value, not just noise. "Wait, get 10% off" is better than "Don't go!"
  • Mobile is tricky: There is no mouse to track. On mobile, exit intent is usually triggered by scrolling up quickly (the "I'm done" gesture) or hitting the back button.
  • Segmentation: Show different exit offers to blog readers (subscribe to newsletter) vs. cart abandoners (complete checkout).

More UX & CRO terms

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A/B Testing

Comparing two versions of a web page, ad, or email to determine which performs better in conversions or engagement.

Above the Fold

The portion of a web page visible without scrolling. Critical content and CTAs should appear here for maximum visibility.

Accessibility

Designing websites so that all users, including those with disabilities, can navigate and interact easily. Also a ranking and UX consideration.

Adaptive Design

A web design approach that adjusts layouts to predefined screen sizes rather than fluidly scaling like responsive design.

Call to Action (CTA)

A prompt encouraging users to take a specific action, such as 'Book Now', 'Check Availability', or 'View Offers'.

Chatbot

Automated messaging tool used to assist users, answer questions, or guide them through booking.

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