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Glossary Term
Analytics

Bounce Rate

The percentage of visitors who leave your site after viewing only one page. High bounce rates may indicate poor user experience.

Related Service: Strategy & Planning

Bounce rate: use with care

Bounce rate is the percentage of sessions that end after a single page view (depending on how your analytics platform defines “engaged” sessions). It can be a useful diagnostic metric, but it’s easy to misread because it changes with tracking setup, page type, and user intent.

What influences bounce rate

  • Intent match (did the page answer what the user searched for?).
  • Page speed and mobile UX.
  • Content structure and clarity (do users know what to do next?).

Better companion metrics

  • Engagement rate / engaged sessions
  • Scroll depth or key interactions (where appropriate)
  • Conversion rate and downstream quality

Use bounce rate to find pages worth investigating - then use recordings, funnels, and conversion data to decide what to fix.

More Analytics terms

Browse related definitions in the same glossary category.

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Brand Lift

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

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