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Glossary Term
Analytics

Session Duration

The total amount of time a user spends on a website during one visit.

Related Service: Strategy & Planning

Session duration: engagement with caveats

Session duration is the length of time a user spends in a session. It can be a useful engagement signal, but it’s heavily influenced by tracking rules, idle time, and how sessions end. Treat it as a diagnostic metric, not a KPI on its own.

How to use it

  • Compare within page types (blog vs service pages) rather than across everything.
  • Pair with engaged sessions, scroll depth, and conversions.
  • Use it to spot mismatched intent (short sessions on high-intent pages).

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Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

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