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Glossary Term
Analytics

Cross-Device Tracking

The ability to identify users who interact across multiple devices - e.g., mobile search, then desktop booking.

Related Service: Strategy & Planning

Cross-device tracking: understanding multi-device journeys

Cross-device tracking aims to connect user behaviour across devices (mobile, tablet, desktop). Many journeys start on one device and convert on another. Without cross-device visibility, reporting can over-credit certain channels and under-credit others.

Why it’s hard

  • Privacy restrictions limit third-party tracking.
  • Users clear cookies and switch browsers.
  • Identity resolution requires strong first-party signals.

Practical approaches

  • Use logged-in or known-user identifiers where appropriate.
  • Import offline conversions (CRM/bookings) to close the loop.
  • Rely on blended measurement (brand search, assisted conversions) for upper funnel.

More Analytics terms

Browse related definitions in the same glossary category.

Previous Term

Conversion Tracking

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Data Layer

Acquisition Channel

The source through which users find your website - such as organic search, paid search, social media, or referrals.

Acquisition Cost (CPA)

Cost Per Acquisition - the average amount spent to generate one booking, enquiry or conversion.

Anonymous Traffic

Website visits where user data or referrer information is not available due to privacy settings or tracking restrictions.

Attribution Model

A rule that determines how credit for conversions is assigned to different marketing touchpoints (e.g., first click, last click, data-driven).

Average Position

A metric indicating where a page typically ranks in search results for a given query. Replaced by average ranking in GA4.

Behaviour Flow

A report in analytics tools showing how users navigate between pages and where they drop off.

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SEO ServicesHotel SEO ServicesAI in SEO and PPC: What's Actually ChangingSEO Metrics After AI Overviews: What Still MattersGoogle Tag Manager Masterclass: Data & PrivacyChatGPT Search Optimisation Service

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