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Glossary Term
Local SEO

Guest Reviews

User-generated feedback and ratings on sites like Google, Booking.com, or TripAdvisor. Strong SEO and conversion signals.

Related Service: SEO Services

Guest Reviews: The Currency of Trust

Guest reviews are user-generated content that provides social proof. For hotels and local businesses, they are a direct ranking factor in Local SEO (Map Pack).

Impact on Conversion

  • Volume: A hotel with 500 reviews looks more established than one with 5.
  • Recency: A 5-star review from 2019 is worthless compared to a 4-star review from yesterday.
  • Response: Replying to reviews (especially negative ones) shows you care and can flip a detractor into a promoter.

SEO Tip

Put your best reviews directly on your landing pages using Schema markup. It adds unique content and keywords ("clean room," "great breakfast") that you wouldn't naturally write yourself.

More Local SEO terms

Browse related definitions in the same glossary category.

Previous Term

Google Business Profile

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Hyperlocal SEO

Geo-Targeting

Delivering content or ads based on a user's geographic location.

Google Business Profile

Free listing that appears in Google Maps and local search results. Essential for local SEO.

Hyperlocal SEO

Optimising content and signals to target users searching within a very small geographic area, like a city block.

Local Entity

A specific physical business location (such as an individual hotel or resort) understood as an entity, with its own name, address, phone and attributes.

Local Pack

The map and three business listings that appear for local searches. Highly visible and valuable for local businesses.

Local SEO

Optimising your online presence to rank in local search results and map listings, using signals like Google Business Profile, citations, reviews and location-relevant pages.

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